The Rules Nobody Wrote Down
AI can learn how your business usually works. The harder question is which of those habits deserve to become rules.
AI makes it increasingly easy to observe how a business works, learn from previous decisions and repeat them. That sounds ideal until you remember what history actually contains: exceptions, temporary workarounds, personal judgement and mistakes, sitting alongside actual policy and indistinguishable from it. The more capable agents become, the more it matters to separate what happened before from what the company has decided should happen again.