Job Description

Short Description for Internal Candidates

You'll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm, while working collaboratively on a wide range of projects.
Description for Internal Candidates

This role requires a wide variety of strengths and capabilities, including:

If you're ready to put your passion for technology to work in a way that makes a real difference, you'll find your place on our Application Support team In this role, you'll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. You'll work collaboratively in teams on a wide range of projects based on your primary area of focus: design or programming. While learning to fix application and data issues as they arise, you'll also gain exposure to software development, testing, deployment, maintenance, and improvement, in addition to production lifecycle methodologies and risk guidelines. Finally, you'll have the opportunity to develop professionally —and to grow your career in any direction you choose.

This role requires a wide variety of strengths and capabilities, including:

Responsibilities include, but are not limited to, the following
• Ensures the assigned project tasks are completed within established time and budget, and that objectives conform to the firm's overall standards and objectives
• Ensures monitoring alerts and systems events are assessed, prioritized, and managed, and creates and maintain operational metrics
• Automates routine tasks by scripting or by other programmatic means, and collaborates with technology and business partners to continuously identify proactive monitoring and health check opportunities
• Ensures potential client impacting incidents are identified and remediated prior to client impact or remediated as soon as possible after issues arise
• Performs 1st and 2nd level support for application and platform incidents as needed
• Drives continuous improvement of services and processes in order to increase platform stability and realize operational efficiencies
• Participates in post incident reviews for client impacting incidents
• Identifies post incident review action items and process improvement opportunities
• Supports or leads as needed Resiliency events (Disaster Recovery, Sustained Resiliency, etc.)
• Translates business requirements into proposed IT services & solutions
• Develops and distributes performance metrics for core services and reporting for the unit
• Contributes to the evaluation, implementation, and ongoing maintenance of monitoring tools used
• Provides technical and procedural training, coaching and guidance to support analysts
• Brings a DevOps mindset to the entire software development life cycle, building, evolving and operating rapidly-changing resilient systems at scale

Qualifications
• Minimum 5+ years technical experience in Web based technology environments and related dependencies between platforms, database, and application levels. (UNIX, Oracle)
• Experience in building Geneos script and monitoring is preferred.
• Experience with Monitoring Tools such as Splunk, Grafana, Dynatrace is a plus.
• Experience automating operational tasks with one or more of the following languages: Python, Unix Shell scripting , Java
• Experience on scripting including Powershell/Shell/Perl and/or Python
• Experience in the support of real time transaction processing applications
• Understanding of Java concurrency, concurrency patterns, Enterprise design patterns, industry best practices, domain driven design, Microservices patterns nd architecture is a plus
• Experience in Oracle, and SQL server databases is a plus
• Experience in enterprise incident management practices, monitoring and performance tools.
• Ability to quickly receive and process information, make appropriate risk based decisions.
• Excellent communication skills, both oral and written
• Effective issue management skills, problem identification, root cause analysis, and solution recommendation.
• Self-confident, self-directed, ability to work with various levels of staff and management.
• Excellent time management skills
• Ability to remain calm, work in a fast paced, at times pressured environment, and balance competing priorities.
• Strong global team member, interaction with staff and clients to achieve business goals.
• Intense personal commitment to mission, values, and goals of the organization.
• Unix, Oracle, Geneos, Shell Scripting, Control - M, Autosys, Application support, and ITIL processes

Education and Experience
• Bachelor's degree or higher in Engineering, Computer Science, or Information Technology.
• At least 5+ years equivalent experience with at least 3 years in development or production support
• Knowledge of Information Technology Infrastructure Library (ITIL) production support best practices
• Experience working in the financial industry and with core cash management systems is a plus
• Understanding of Financial and Banking applications or related business experience is a plus