Job Description

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Customer Success Manager
L
LEAD School
Korba, Chhattisgarh
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16 hours agoFull–time
Job Description
Customer Success Manager
About us:
LEAD is the market leader and the first edtech UNICORN of 2022. It is the
fastest-growing School EdTech company in India. Fortune has recognized us as
one of India's top 24 Employers of the Future in June 2022. We partner with
Affordable Private Schools across the country and empower them with the tools
and resources that transform them into centers of excellence. Our enhanced
performance monitoring tools, dedicated lesson plans, and tech-based solutions
enable educators to provide students with the best education.
Our mission is to provide excellent education to every child. We have seen rapid
adoption growing 13X over the last two years with our School Integrated System
implemented in over 3500 schools across the country.
LEAD at a glance:
LEAD - Growth Highlights:
. Raised $100 Mn in a Series E round and became the first Ed Tech Unicorn
of 2022 (Business Standard - LEAD becomes first edtech unicorn of 2022)
. Our co-Founder & Co- CEO Smita Deorah is the only leader from India to
win the Power of Women (POW) 2022 award held in the USA! (ASU+GSV
Summit)
. LEAD has won in the Most Innovative Product/Service sub-category,
(Unicorn category), at the Businessworld Unicorn Awards 2022
. We are building a B2B + At-home Learning business, which is a US $14B
market opportunity across 120 Mn Private School students in India, alone.
. Education Leadership Award by American Leadership Board in 2018.
. Best School Management Award in 2019.
JOB DESCRIPTION
Purpose of the Job:
The Customer Success Manager plays a critical role in helping us achieve this
mission - they directly work with teachers and schools to ensure that our
system is effectively implemented to achieve the desired learning outcomes.
We are looking for highly competent professionals who understand what it
takes to ensure quality education and are excited by the idea of spending
time at our partner schools.
Must:
. Ensuring high customer NPS across all partner schools in territory.
. Partner with the Academic & Sales team to develop plans that can
contribute to the success of partner school and improve client results.
. Retention of partner schools.
. Increasing student admission in the partner schools.
. Ensuring timely dues collection from partner schools.
. Oversee BTL campaigns, engage in and improve upon in-house brand
promotions.
. Track & review Client Data, reports on account progress, goals, and
quarterly initiatives to share with team members, stakeholders, and
possible use in future case studies or company training
Should:
. 7-8 account management experience in customer facing concept selling
organizations preferably SaaS/FMCG/Industrial solution provider.
. Ready to travel across PAN India as and when required.
. Possesses honesty, integrity, strong work ethic, and team skills.
. Strong problem solving and communication abilities is organized and
efficient.
. Excited by and open to new ideas and new ways of doing things.
. Proven ability to meet deadlines in a high-paced work environment.
. Proficient with multiple technologies.
Nice:
. Account management & Sales
Department: Customer Success
Location: Pan India