Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts, and file documents.
Ask questions to understand customer requirements and grievances.
Enter and update customer information in the database.
Take and process orders in an accurate manner.
Handle grievances to preserve the company’s reputation.
Go the “extra mile” to ensure Customer Satisfaction.
Keep records of calls and note useful information.
