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Customer Support

  • Category: BPO Jobs >>
    • Location: Ahmedabad, Gujarat
  • Jop type: Full-time
  • Salary: Rs Not mentioned

Job Description

Role Objectives
• Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
• Establish a trusted and strategic advisor relationship to help drive continued value of our products and services
• Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
• Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
• Maintain existing customer success metrics and data as directed

Daily and Monthly Responsibilities
• Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
• Review the customer journey, identifying how it's supported, taking a consultative...

Job details

Full-time

Company Name: Banzai Health Private Limited

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