Customer Support

BPO Jobs
Posted 5 days ago
1 views

Customer Support

BPO Jobs
Posted 5 days ago
1 views

Description

Role Objectives
• Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
• Establish a trusted and strategic advisor relationship to help drive continued value of our products and services
• Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
• Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
• Maintain existing customer success metrics and data as directed

Daily and Monthly Responsibilities
• Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
• Review the customer journey, identifying how it's supported, taking a consultative...

Attributes

Company Name: Banzai Health Private Limited
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    Company details

    489login
    Professional HR
    Registered for 1+ year
    Last online 1 year ago
    Contact

    Listing location

    Ahmedabad, Gujarat, India

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