Customer Support Executive
- Category: BPO Jobs >>
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- Location: Pune, Maharashtra
- Jop type: Full-time
- Salary: Rs Not mentioned
Job Description
Expectation:
• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets
Requirements and skills
• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• High school degree
Manage Customer Chats/ Up-Sell Subscription/ Counsel Customer on Call/ Resolve Queries of Customer
Job details
| Full-time |
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